Questions, answered clearly.
Find general information about Pawora products, ordering, delivery, returns and support. Product-specific instructions remain on the relevant product page.
Orders
How can I check my order status?
Use the tracking information sent to the email address used at checkout. Contact support with your order number when the tracking link has not updated as expected.
Can I change or cancel an order?
Contact support as soon as possible. Changes are not guaranteed after an order has entered processing or fulfillment.
Shipping
Where can I find the current delivery estimate?
The product page and checkout display the available delivery information. The final delivery time can vary by destination, carrier and fulfillment status.
Returns
How do I request a return?
Read the current Returns Policy and contact Pawora before sending an item back. Include your order number and the reason for the request.
Products
How do I know whether a product is suitable for my pet?
Review the dimensions, materials, compatibility notes and use instructions on the product page. Ask a veterinarian or qualified professional about medical, behavioral or safety concerns.
Support
How do I contact Pawora?
Use the Contact page and include your order number, product name and a clear description of the question or issue.